After-sales engineer

Responsibility description

•  Provide after-sales technical support services for the company's products, and timely and effectively deal with the faulty products repaired by customers

•  Responsible for the solution and maintenance of common problems of our products in the later stage, to ensure the normal operation of customer products

Handle all kinds of customer complaints, sort out feedback in the first time, feedback customer comments and suggestions to relevant departments of the company, and provide relevant analysis reports to customers when necessary

Organize, classify, analyze and update the after-sales product data regularly

Obey the arrangement and assist other departments in related work when necessary

Job requirements

•  Electronics, mechanical and electrical, automation or related major, college degree or above

•  More than one year working experience in industrial control industry, familiar with the structure and performance of electrical equipment, with servo control, debugging, programming, maintenance experience. Familiar with the principle and structure of servo motor, servo drive and other automatic control products

Good customer service awareness, strong sense of responsibility and ability to work under pressure, strong subjective initiative

Good communication and collaboration skills; Good ability to follow up, analyze and solve problems

•  Can adapt to frequent business trips and irregular working hours;